Application Engineer Technical Support

Duties and Responsibilities

POSITION OBJECTIVE: The Application Engineer Technical Support assists our customers, sales people and channel partners in the Americas via phone, email or in person. This position requires both technical aptitude and good interpersonal skills. She/he continually offers the highest level of “Smarter Customer Service”. The Application Engineer Technical Support works closely together with the counterparts in Asia and Europe and the Application Support + Service management in Germany.

  • Point of contact for all Pre and Post sales service Level 2 and 3 ASH (Application Service Hotline) tickets in the region Americas
  • Safety products consulting and project planning for Pre & Post sales
  • Support of product configuration/programming
  • Support of product installation troubleshooting
  • Ownership of all Post sale product issues
  • Cooperation with Continental Product Managers to resolve any Pre/Post sales issues when appropriate
  • Assistance at national and local trade shows as required
  • Level 2 product complaint handling
  • Training for technical competency regarding product and application
    • Terminology
    • Fundamentals – Safety, Sensing, Bar Code, Measuring, etc.
    • Application/Industry training
  • On-site support
    • Services for customer trainings/consulting/commissioning

Requirements and Qualifications

  • MS/BS/Associates degree in Electrical Engineering, Computer Engineering, Computer Science or related engineering degree with appropriate experience
  • 5+ years of relevant experience required and supervisory responsibility
  • Pre/Post-sales support/consultancy experience preferred
  • Previous experience with PLC integration
  • Previous experience with automation and/or automation related sensors, a plus
  • Experience with Fieldbus protocols especially Ethernet IP, a plus
  • Ability to organize and prioritize tasks between multiple on-going projects
  • Excellent verbal and written communication skills
  • Previous experience with customer service, a plus
  • Travel: ~25% both domestic and international
  • Valid US drivers license
  • Able to lift products or equipment up to 50 pounds

COMPENSATION AND BENEFITS: Work schedule is 40 hours per week, Monday through Friday, with some overtime required or the ability to attend meetings and events after normal business hours. Benefits include a variety of options, paid entirely or in part for the employee by the Leuze electronic, which includes life, health, dental, vision insurance; short-term and long-term disability; paid vacation, paid personal time and holidays. Additional voluntary benefits include a flexible spending account program, supplemental life insurance for employee, spouse, and dependents, 401k program plus special events/activities.